Thank you for shopping at Best Brand Mall. We want you to be completely satisfied with your purchase. Please review our return policy below:

1. Returns

1.1. We accept returns within 30 days of the purchase date. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

1.2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Non-Returnable Items

2.1. Several types of goods are exempt from being returned:

• Gift cards
• Downloadable software products
• Health and personal care items

3. Refunds (if applicable)

3.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

3.2. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

4. Late or Missing Refunds (if applicable)

4.1. If you haven’t received a refund yet, first check your bank account again.

4.2. Then contact your credit card company, it may take some time before your refund is officially posted.

4.3. Next, contact your bank. There is often some processing time before a refund is posted.

4.4. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

5. Exchanges (if applicable)

5.1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: [Insert Address].

6. Shipping

6.1. To return your product, you should mail your product to: [Insert Address].

6.2. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

6.3. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

6.4. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

7. Contact Us

If you have any questions on how to return your item to us, contact us at [email protected].

Last updated: 04-06-2024